As a QuizQuizQuiz Quiz Master and main Question Writer, all aspects of my job require testing things to see if they’re at the right level.
Of course, I do a sound check before every quiz. This is just as important when using our own portable equipment as when plugging into a venue’s own AV system, though the challenges are slightly different.
With our own system, the challenge is placing the speakers so that everyone can hear properly with no one being blasted with noise, making sure there’s no feedback, that my voice sounds clear and crisp etc. Some rooms we turn up at can provide more of a challenge than others.
With a venue’s own AV system, whether in a pub, a hotel or a conference room in a company’s offices, it ought to be simpler, but there are pitfalls to avoid. The system should have been perfectly set up to suit the room, and often it is. Often it really is a case of plug in, play a little music, say a word or two, yes, this’ll be perfect. But as a quiz master, we’re very aware of how much more volume is required in a room full of 100 people than an empty room; aware of it in a way that sometimes a venue’s own AV specialist isn’t. Often, one has to politely suggest “I think I’ll need a little more than that on the mic” and be told “No, no, this is fine” when I know full well that as the hum of 100 people chatting and cheering and drinking grows, I really do need a little more on the mic.
Likewise, every now and then, a conference room’s sound may sound fine and clear at mid-volume, but may begin to struggle at a slightly higher volume – a bit of hiss, a bit of crackle. Experience has taught me the importance of a rigorous test – or as rigorous a test as possible.
Likewise, testing is important for a question writer. We update the database for our corporate events regularly, write 100s and 100s of new questions a year, and we want these questions not just to be ok, decent, forgettable questions, we want them to be great, memorable questions. I have a pretty good idea when I’ve written a question if it’s a cracker or not, but, in many cases, questions I think will be surefire hits get a muted response if not quite used right, while seemingly innocuous ones bring the house down.
So, we ask all our quiz masters to provide us with feedback on new questions they’ve used when we send out new questions. We’re always swapping ideas and thoughts on how a question has gone down or can be slightly improved – we all want every question we run to be a bit better than the last one we ran.
And, finally, in my capacity as the writer of our multiple choice questions, getting the right level is of paramount importance. Often, because of budget and timing, that testing has to be internal. If I’ve written 5,000 questions for a game, all of which require a difficulty level, I (and the client) must rely on my own experience, my own hard-earned sense of what people know and what they don’t. I’m pretty good at it. As well as me, there’ll always be at least one other experienced question writer, editing and checking my questions, and if they feel I’ve mislevelled a question, they’ll let me know.
Sometimes, if the budget’s higher, if the questions are more specialised, we can build a thorough question test into our schedule. You may know we’ve done that recently, with a game we’ve written and which we’re rather excited about. Because of the nature of the game, it was important to test the difficulty ramping.
And, we’re lucky, we’ve got a ready-made focus group, our Friday Quiz mailing list, who we think we’ve got a pretty good relationship with and who, frankly, enjoy a bit of a quiz. So we put a message out for anyone who wanted to help us testing and got a big response. It was hugely helpful to test how quizzers responded to all the questions in the game and will hopefully improve it for the wider audience we hope it finds.
Of course, part of the experience of surveys and testing is not to blindly accept what basic statistics tell you. Above all, at QuizQuizQuiz, we trust our own experience. We think we know what makes a good quiz question, a well-balanced round, a fair subject matter. Whenever that confidence is put to the test, we’re happy to see it confirmed (or not – and we learn from it!)